Sales Team Support (2 roles)

About this job offer

Job Title: Sales Team Support (2 roles)

Salary Range: P25,000-35,000

Working hours: 6:00 am to 2:30 pm 

Work Schedule:

** Tuesday to Saturday – 6:00 am to 2:30 pm 

** Sunday to Saturday – 6:00 am to 2:30 pm

 

 

Are you passionate about customer service and sales? We’re looking for enthusiastic, customer-focused individuals to join our remote Sales Team Support! In this role, you’ll provide top-notch sales support and service across chat and phone channels, with a special focus on assisting our automated chatbot system. As a key player in our team, you’ll enhance customer engagement, drive sales, and ensure a smooth and satisfying online shopping experience for every customer. If you’re ready to make a difference and enjoy working remotely, apply today!

 

Key Responsibilities

 

Chatbot Support & Optimization:

 

•  Monitor chatbot conversations and step in when necessary to provide

               personalized assistance to customers.

•  Analyze chatbot performance to identify opportunities for improving customer

              interactions and sales conversions.

• Collaborate with the tech team to optimize the chatbot’s functionality based on

              customer feedback.

 

Sales & Customer Service:

•  Respond promptly to customer inquiries via chat, phone, and email, focusing on

                converting inquiries into sales.

•   Assist customers with product selection, availability, delivery timelines, and order

               management.

•  Identify customer needs, provide tailored recommendations, and upsell products

                to maximize sales.

•  Handle customer concerns and issues efficiently, ensuring satisfaction and

                loyalty.

 

Order Processing & Follow-up:

• Accurately enter orders into the system and confirm order details with

               customers.

• Track order status and proactively communicate updates to customers.
• o Coordinate with store locations and logistics teams to resolve any order-related

issues.

 

Reporting & Performance Analysis:

• Maintain accurate records of customer interactions and sales activities.
• Regularly report on sales targets, conversion rates, and customer feedback.
• Suggest process improvements based on data analysis to enhance customer

engagement and sales performance.

 

Key Skills & Qualifications:

 

•  Proven experience in a call center, sales, or customer service role, ideally in a retail or e-

commerce setting.

• Strong communication skills, both written and verbal, with an ability to connect with

customers in a friendly and professional manner.

•  Experience with chatbot systems and understanding of digital customer service tools.
• Ability to handle high volumes of customer inquiries while maintaining a positive

attitude.

• Highly organized with strong attention to detail and accuracy in order processing.
• Self-motivated and able to work independently in a remote environment.
• Proficiency in using CRM software, chat tools, and Microsoft Office Suite.

 

Preferred Qualifications:

• Experience in the furniture or retail industry is a plus.
• Familiarity with furniture products and services.
• Knowledge of sales strategies and techniques to drive conversions.
•  Basic understanding of chatbot technology and automation tools.

 

We offer a competitive salary, free health care, and a P10k signing bonus awaits the successful candidate.

 

Apply now and complete our pre-screening test: 

https://docs.google.com/forms/d/1io-FHoeBuFvZEIeOVHijkiXXiYz158ebCVmdbarWhsU/viewform

 

**A stable internet connection and a working laptop/desktop at home is a MUST**