IT Support Specialist

• Key Responsibilities:

  • Provide technical support to clients and employees via phone, email, or in-person.
  • Resolve all logged issues and respond to queries within targeted service levels. 
  • Respond to outages and server notifications and internal support calls and messages and be on-call to handle these outside of working hours.
  • Provide assistance to setup and manage hosting plans, access hosting systems
  • Setup and manage internal IT systems, for instance installing new computers, setup of workstations, creation of accounts in online services and local servers etc.   
  • Continually manage, update and improve internal IT systems 
  • IT Inventory Tracking & Asset Management 
  • Provide assistance to the Technical support team when needed by responding to client emails, calls or chats
  • Perform other tasks and projects as required such as updating the company website, purchasing and shipping company provided equipment, etc.

  Key Attributes:

  • Minimum of 3 years of relevant work experience in IT and technical support
  • Technical Proficiency – Knowledge and experience with IT systems, including Windows operating system installation and maintenance, hardware installation and modification, network configuration and hardware, cloud systems such as google apps.
  • Problem-Solving Skills and resourcefulness – The ability to identify and solve technical problems quickly and efficiently.
  • Excellent communication skills – Must be able to convey technical information to non-technical users and be able to explain solutions clearly and patiently.
  • Excellent customer service skills – Must have a strong focus on providing outstanding customer service. Must be empathetic, patient, and responsive to users’ needs and concerns.
  • High attention to detail to ensure accurate troubleshooting and prevent future issues
  • Ability to work independently and in a team environment
  • Strong work ethic and can maintain confidentiality when dealing with sensitive information
  • Ability to adapt and cope well with change, must be willing to learn new technologies and solutions to stay up-to-date
  • Must be knowledgeable about cybersecurity best practices 
  • Excellent time management skills to ensure multiple requests are prioritized and addressed in a timely manner
  • Can take instruction and constructive criticism
  • Fast learner and strongly self motivated.
  • Proactive, positive, polite, willing and adaptable.

  We offer a competitive salary, free health care, paid time off on Christmas and New Year, and a P10k signing bonus awaits the successful candidate.

  Apply now and complete our pre-screening test so we can process your application: https://forms.gle/yMbDi8ZfYDxi48ty9 

  **STABLE INTERNET CONNECTION (WITH BACKUP NET) AND A LAPTOP/DESKTOP IS A MUST**

Requirements

• Minimum education level: Bachelor´s Degree
• Years of experience: 3
• Language(s): English
• Availability for travel: No
• Availability for change of residence: No