Coordination Specialist

About this job offer

Job Title: Coordination Specialist

Salary Range: P25,000 – P30,000

Work Hours: Monday to Friday, 6:00 am – 2:30 pm PH time

Join our dynamic team at Zeald and play a vital role in ensuring seamless client relationships! As a Coordination Specialist, you’ll collaborate closely with Managers and Team Leaders to oversee client portfolios. From coordinating administrative tasks to monitoring deliverables and implementing workflows, your contributions will be essential to our success. If you’re detail-oriented, proactive, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Scheduling meetings and answering phone calls
• Updating notes and monitoring relevant tasks in our system to inform team members when they need to complete tasks
• Screening the project managers’ emails and responding where appropriate
• Flagging any potential issues and escalating to the project manager or other staff where appropriate
• Keep track of projects and follow up on things that need to be
• Setting appointments for our Digital business strategists
• Complete weekly or fortnightly check-ins with the MS and TPS  members to go through all outstanding tasks on the dashboard and highlight projects with no next steps
• Assist with managing other staff members’ portfolios when that staff member is unavailable due to sickness, bereavement, annual leave, or some other reason.  
• Draft SOP documents or updates to SOP documents
• Maintain and update product release checklists to ensure all tasks are completed
• Update workflows as needed
• Ensure all marketing reports are delivered promptly and with exceptional quality. Include reporting on timeframes and key performance indicators (KPIs) to meet this objective effectively.
• Develop sales reports and presentations while collaborating with the marketing team to ensure quality. Responsibilities also include managing lead loading and assignment and promptly addressing incoming sales inquiries via the designated phone line.
• Develop comprehensive group and company reports to team leaders, managers, and the CEO as required. These reports serve to uphold our commitment to timely, high-quality service delivery, ensuring profitability and excellence across all endeavors.
• Complete ad-hoc tasks when necessary
• Be an ambassador and advocate for the company at all times.

Key Requirements:

• Excellent English communication skills (both written and phone-based) so that you can communicate effectively with your other team members based in both the Philippines and New Zealand and also with our clients
• Highly efficient, organized, and reliable.
• A high level of accuracy with your work.
• Experience in a VA or customer service role would be a plus.
• Working knowledge of websites and online marketing would be an advantage.
• Be communicative
• Be Accountable and be supportive of the success of the team

Key Attributes:

• The ability to adapt to change and consider new approaches.
• Diligently attends to details and pursues quality in accomplishing tasks.
• The ability to inform verbally and in writing, with clarity and good effect. To understand clearly and quickly when instructions or orders are received. Able to make a judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
• An excellent team player who helps others to accomplish goals
• Uses skills such as active listening, tone of voice, and cooperation.  Develops and maintains positive relationships with other team members, customers, and suppliers. Displays courtesy and sensitivity and responds promptly to service requests.
• Excellent time management skills with the ability to plan and control the amount of time spent on specific activities, tasks, and projects and completing them within the due date.

We offer a competitive salary, free health care, paid time off on Christmas and New Year, and a P10k signing bonus awaits the successful candidate.

Apply now and complete our pre-screening test so we can process your application: 

https://docs.google.com/forms/d/1o_-CGzDAGpg-aGla8DLg4rRTzupmxpe8C-fxk1ptQzQ/edit

**STABLE INTERNET CONNECTION (WITH BACKUP NET) AND A LAPTOP/DESKTOP IS A MUST**