Service Issue Support (WFH-Dayshift)

About this job offer

Salary

• • ₱30,000 per month

Location

• • WFH

Are you passionate about providing exceptional customer support and adept at navigating complex service issues? Join our team as a Service Issue Support, where you’ll play a crucial role in ensuring customer satisfaction and upholding our commitment to quality service.

KEY RESPONSIBILITIES

• Manage the service issue inbox – Oversee the inbox by marking emails as complete once they have been addressed, and leaving them as unread if they require further action.
• Ensure timely responses to all customer inquiries.
• Create tickets for each job using our ticketing system, ensuring all relevant conversation threads, documents, and photos are uploaded to the ticket to capture comprehensive information.
• Ensure that the customer has provided all necessary information, completed all relevant forms, and submitted any required photographs.
• Utilize the decision-making framework to determine the appropriate next steps. Escalate and seek consultation from others as needed when issues fall outside the scope of this framework.
• Schedule appointments with Service Providers using predefined email templates
• Respond to customers and stores using predefined email templates.
• Refer all high-risk claims and any returns to management.

Qualifications and skills:

• Demonstrate excellent English language and communication skills.
• Ability to interpret customer requests and various scenarios within the decision-making framework.
• Strong time management skills and the ability to prioritize tasks effectively.
• Systematic decision-maker
• Customer service oriented
• High degree of computer literacy, including proficiency in Microsoft Excel, Outlook, and ticketing systems (preferred).

We offer a competitive salary, free health care, and a P10k signing bonus awaits the successful candidate.

Hurry! Apply now and complete our pre-screening test: 

https://docs.google.com/forms/d/1gWa–PhRleHz8METuTuGHcgMLzlfCoNvpJJ9Pn9Zaqw/edit

**A stable internet connection and a working laptop/desktop at home is a MUST*